Carbon Credit Viet Nam (hereinafter “We” or “the Company”) is committed to protecting the personal information and data of customers, partners and users when they access and use the website carbon-credits.vn (hereinafter the “Website”). This Privacy Policy explains how we collect, use, store and protect your information.
By accessing and using the Website, you agree to the terms set out in this Privacy Policy. If you do not agree, please stop using the Website.
1.INFORMATION WE COLLECT
1.1.Information you provide directly
We collect information when you:
- Fill in the contact form or register for a consultation on the Website;
- Send an email or contact the Company directly;
- Register to attend ESG seminars or training courses organized by the Company;
- Sign a consulting service contract with the Company.
This information includes: full name, job title, email, phone number, company name, sector of operation and the content of your consultation request.
1.2. Information collected automatically
When you access the Website, the system automatically records certain technical data including: IP address, browser type, operating system, pages visited, and the time and duration of your visit. This information is collected through cookies and website-analytics tools for the purpose of improving the user experience.
1.3. Business information during service delivery
In the course of delivering ESG consulting services, Carbon Credit Viet Nam may receive the operational data, emissions figures, governance data and internal information of client businesses. All such information is kept strictly confidential under the confidentiality commitment in the service contract.
2. PURPOSE OF USING INFORMATION
We use the collected information for the following purposes:
- Responding to consultation requests and supporting customers;
- Providing and performing ESG consulting services under contract;
- Sending updates on ESG trends and related legal policies (with your consent);
- Improving service quality and the user experience on the Website;
- Complying with legal obligations under Vietnamese law;
- Internal analysis and statistics to enhance operational efficiency.
3. SHARING AND DISCLOSURE OF INFORMATION
Carbon Credit Viet Nam commits not to sell, rent or trade your personal information to third parties for commercial purposes. We only share information in the following cases:
- With service-support partners (hosting, data analysis) under binding confidentiality contracts;
- When required by a competent state authority under the law;
- With your explicit consent;
- Where necessary to protect the legitimate rights of the Company or a third party.
4. DATA SECURITY
We apply appropriate technical and organizational security measures to protect your information from unauthorized access, loss, disclosure or destruction, including:
- Encrypting transmitted data via the SSL/TLS protocol;
- Controlling internal access on a need-to-know basis;
- Training staff on information-security procedures;
- Periodically reviewing and updating security measures.
However, no system can guarantee absolute safety. We encourage you to protect your personal login information and notify us immediately upon detecting signs of unauthorized access.
5. DATA STORAGE AND DELETION
We store your information for as long as necessary to fulfill the collection purpose, or as required by law. Specifically:
- Contact-form data: stored for up to 3 years from the last contact;
- Service-contract data: stored under accounting and legal regulations (at least 10 years);
- Website-analytics data: stored for up to 26 months.
You have the right to request deletion of your personal information by contacting us at the email below, except where the law requires retention.
6.YOUR RIGHTS
Under personal-data protection law, you have the right to:
- Access and obtain a copy of your personal information held by the Company;
- Request correction of inaccurate or incomplete information;
- Request deletion of information (within the limits permitted by law);
- Object to or restrict the processing of your information;
- Withdraw consent at any time for the use of information for marketing purposes.
To exercise these rights, please contact: carboncredits.vietnam@gmail.com or call (+84) 0947 112 118.
7. COOKIES AND TRACKING TECHNOLOGIES
The Website uses cookies and similar technologies to improve the user experience. You can adjust your cookie settings in your browser. Note that disabling cookies may affect some Website features.
We use Google Analytics to analyze traffic. This data is processed anonymously and is not linked to your personal information.
8. LINKS TO EXTERNAL WEBSITES
The Website may contain links to third-party websites. We are not responsible for the privacy policies or content of those websites. We encourage you to read each site’s privacy policy carefully before providing information.
9. POLICY CHANGES
We may update this Privacy Policy from time to time to reflect legal or business changes. The latest version will be posted on the Website together with its effective date. We will notify you of important changes by email (if we have your email address).
10.CONTACT
If you have any questions, complaints or requests regarding this Privacy Policy, please contact:
Carbon Credit Viet Nam
Address: Room D1, 14th Floor, Golden King Building, 15 Nguyen Luong Bang, Tan My Ward, Ho Chi Minh City
Email: carboncredits.vietnam@gmail.com
Phone: (+84) 0947 112 118
Website: carbon-credits.vn